DES MOINES, Iowa — Editors note: The above video aired on July 13.
According to Iowa Workforce Development, the outage was resolved through close coordination between the IowaWORKS.gov website vendor, Geographic Solutions Inc., and the state. Both have worked to confirm that no sensitive consumer or end-user information was compromised during the cyberattack.
The state will continue to review the circumstances around the outage.
The delivery of unemployment benefit payments was not impacted by the outage, but the need for unemployment claimants to report reemployment activities was temporarily suspended.
Claimants are now able to report work search activities again and utilize the site to search for a new job. Individuals filling weekly claims will be required to report activities to the website beginning Sunday, July 24.
Those who filed initial unemployment claims between June 26 and July 15 were asked to log onto IowaWORKS.gov to ensure they have an active resume viewable to employers.
Claimants with questions about their claims should contact Iowa Workforce Development customer service via email at firstname.lastname@example.org or via phone at 1-866-239-0843.